CLIENT SERVICE
GIFT CARDS
RING SIZE GUIDE
USE A SOFT TAPE MEASURE OR DOWNLOAD A RING SIZER HERE. WRAP THE TAPE MEASURE AROUND YOUR FINGER AND NOTE THE MEASUREMENT. FIND YOUR SIZE BY COMPARING THE MEASUREMENT TO THE CHART HERE.
ORDERING + PAYMENT
SHOPPING ON OUR SITE IS EASY AND SECURE. YOUR PAYMENT INFORMATION IS SECURELY COLLECTED VIA AN SSL SECURED SERVER FOR PURPOSES OF YOUR PURCHASE ONLY. YOUR DATA IS KEPT COMPLETELY PRIVATE AND NEVER EVER SHARED.
PLEASE BE SURE TO SELECT DESIRED OPTIONS FOR THE PRODUCTS YOU'D LIKE TO ORDER. (SIZE, METAL, STONES, ETC.)
WE ACCEPT PAYPAL AND ALL MAJOR CREDIT CARDS THROUGH OUR SECURE PAYMENT GATEWAY. SALES TAX IS ADDED TO ALL ORDERS.
SHIPPING
ALL PIECES ARE MADE TO ORDER AND USUALLY SHIP WITHIN 2-4 WEEKS OF PURCHASE UNLESS NOTED OTHERWISE.
WE SHIP THROUGHOUT THE USA AND CANADA VIA UPS GROUND OR 2ND DAY AIR, AND INTERNATIONALLY VIA DHL.
UNITED STATES | ALASKA / HAWAII | INTERNATIONAL |
|---|---|---|
UPS Ground (Contiguous 50 US States)
Tracking included
1-7 business days
UPS 2nd Day Air
Tracking included
2 business days
UPS Ground (Alaska/Hawaii Only)
Tracking included
1-7 business days
UPS 2nd Day Air
Tracking included
2 business days
UPS Ground (Alaska/Hawaii Only)
Tracking included
1-7 business days
UPS 2nd Day Air
Tracking included
2 business days
RETURNS
AS ALL OF OUR PIECES ARE MADE TO ORDER, PLEASE NOTE THAT ALL SALES ARE FINAL. EACH PIECE OF OUR JEWELRY IS INSPECTED AND DOCUMENTED WITH PHOTOS PRIOR TO SHIPPING TO ENSURE IT IS FREE OF DEFECTS OR DAMAGE. PLEASE DON'T HESITATE TO EMAIL US AT HELLO@OSHALEJEWELRY.COM WITH ANY QUESTIONS.
SHOPPING WITH US
PAYMENT
We accept PayPal and all major credit cards through our secure payment gateway.
SALES TAX
Sales tax of 8.75% will be added to orders shipping to a California postal code.
SHIPPING / DELIVERY
All pieces are made to order and usually ship within 2-4 weeks of purchase unless noted otherwise. Domestic shipping within the Continental US is a $10 flat rate. Orders are shipped insured via USPS Priority Mail and usually take 2-3 days for receipt within the continental US. International orders are shipped insured via USPS Express Mail International. Shipping fees to Canada are a $35 flat rate. Shipping fees to all other countries are a $50 flat rate. Any taxes, duties, and custom fees associated with shipping outside the United States are the sole responsibility of the purchaser. Please note that once delivery is confirmed through the carrier, neither Oshale Jewelry nor the carrier is responsible for the security of mailed goods.
RETURNS / EXCHANGES
Due to the custom nature of our products, all sales are final. If there is an issue with your order, or if you have a specific question please don't hesitate to email us at service@oshalejewelry.com.
CUSTOM ORDERS
Many of our pieces can be customized. Please email us at info@oshalejewelry.com with any inquiries regarding your favorite pieces in custom metals, stones or finishes.
PAYMENT
We accept PayPal and all major credit cards through our secure payment gateway.
SALES TAX
Sales tax of 8.75% will be added to orders shipping to a California postal code.
SHIPPING / DELIVERY
All pieces are made to order and usually ship within 2-4 weeks of purchase unless noted otherwise. Domestic shipping within the Continental US is a $10 flat rate. Orders are shipped insured via USPS Priority Mail and usually take 2-3 days for receipt within the continental US. International orders are shipped insured via USPS Express Mail International. Shipping fees to Canada are a $35 flat rate. Shipping fees to all other countries are a $50 flat rate. Any taxes, duties, and custom fees associated with shipping outside the United States are the sole responsibility of the purchaser. Please note that once delivery is confirmed through the carrier, neither Oshale Jewelry nor the carrier is responsible for the security of mailed goods. If you need your order expedited, please contact us and we will do our best to accomodate you.
RETURNS / EXCHANGES
Due to the custom nature of our products, all sales are final. If there is an issue with your order, or if you have a specific question please don't hesitate to email us at service@oshalejewelry.com.
CUSTOM ORDERS
Many of our pieces can be customized. Please email us at info@oshalejewelry.com with any inquiries regarding your favorite pieces in custom metals, stones or finishes.