PAYMENT
WE ACCEPT PAYPAL AND ALL MAJOR CREDIT CARDS THROUGH OUR SECURE PAYMENT GATEWAY.
SALES TAX
SALES TAX OF 8.75% WILL BE ADDED TO ORDERS SHIPPING TO A CALIFORNIA POSTAL CODE.
SHIPPING / DELIVERY
ALL PIECES ARE MADE TO ORDER AND USUALLY SHIP WITHIN 2-4 WEEKS OF PURCHASE UNLESS NOTED OTHERWISE. DOMESTIC SHIPPING WITHIN THE CONTINENTAL US IS A $10 FLAT RATE. ORDERS ARE SHIPPED INSURED VIA USPS PRIORITY MAIL AND USUALLY TAKE 2-3 DAYS FOR RECEIPT WITHIN THE CONTINENTAL US. INTERNATIONAL ORDERS ARE SHIPPED INSURED VIA USPS EXPRESS MAIL INTERNATIONAL. SHIPPING FEES TO CANADA ARE A $35 FLAT RATE. SHIPPING FEES TO ALL OTHER COUNTRIES ARE A $50 FLAT RATE. ANY TAXES, DUTIES, AND CUSTOM FEES ASSOCIATED WITH SHIPPING OUTSIDE THE UNITED STATES ARE THE SOLE RESPONSIBILITY OF THE PURCHASER. PLEASE NOTE THAT ONCE DELIVERY IS CONFIRMED THROUGH THE CARRIER, NEITHER OSHALE JEWELRY NOR THE CARRIER IS RESPONSIBLE FOR THE SECURITY OF MAILED GOODS. IF YOU NEED YOUR ORDER EXPEDITED, PLEASE CONTACT US AND WE WILL DO OUR BEST TO ACCOMODATE YOUR REQUEST.
RETURNS / EXCHANGES
DUE TO THE CUSTOM NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL. IF THERE IS AN ISSUE WITH YOUR ORDER, OR IF YOU HAVE A SPECIFIC QUESTION PLEASE DON'T HESITATE TO EMAIL US AT HELLO@OSHALEJEWELRY.COM.
CUSTOM ORDERS
MANY OF OUR PIECES CAN BE CUSTOMIZED. PLEASE EMAIL US WITH ANY INQUIRIES REGARDING CUSTOMIZING YOUR FAVORITE PIECES WITH OTHER METALS, STONES OR FINISHES.
Ordering on our site is easy and secure. We accept VISA, Mastercard, American Express, Discover, PayPal, and check debit. Your payment information is securely collected via an SSL secured server for purposes of your purchase only, is kept completely private and never ever shared.
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DELIVERY
We ship throughout the USA + Canada via UPS Ground or 2nd Day Air
UPS Ground (Contiguous 50 US States)
Tracking included
1-7 business days
UPS Ground (Alaska/Hawaii Only)
Tracking included
1-7 business days
UPS 2nd Day Air (USA/CANADA)
Tracking included
2 business days
INTERNATIONAL*
Fedex International Delivery
2-5 business days
Tracking included
*All duties, taxes and any other customs-related costs, will be the responsibility of the customer.
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RETURNS
We want your experience with OSHALEJEWELRY.COM to exceed expectations. If you are not satisfied with your purchase, please contact us within seven (7) days of receipt of your item(s) to arrange for a return. We will gladly exchange the returned item for an item of equal value or store credit. Please contact us before shipping your return for an authorization number, as returns will not be accepted without one. Returned items must be received by us in their original packaging in new, unworn condition, shipped prepaid and insured. We will not accept merchandise that has been worn, used, altered or damaged. We are not responsible for reimbursement or compensation in the event of lost, damaged or mishandled packages, and therefore recommend returns be shipped with adequate insurance.
Each piece of our jewelry is inspected and documented ?? photographed before shipping to ensure it is free of defects or damage. In the unlikely event that you receive an item from us that is not in top condition, please notify us within 48 hours of receipt of your order and we will replace the item at our expense.